This Refund Policy explains how billing, cancellation, and refunds work for Apexor subscriptions and services. It is part of the Terms of Service.
1No refunds; cancel anytime
Subscriptions are billed in advance and are non-refundable. You can cancel at any time, which stops future renewals. When you cancel, your plan stays active until the end of the current paid period, and you keep access until then. We do not provide refunds or credits for partial periods, downgrades, or unused time.
2Usage & add-on charges
Usage-based charges that have already been incurred — for example AI call minutes and messaging — are non-refundable, because the underlying services were delivered.
3Free trials
If you were given a trial, cancel before it ends to avoid being charged. Once a paid period begins, Section 1 applies.
4Billing errors
We will of course fix genuine billing mistakes. If you were charged in error — for example a duplicate charge or an incorrect amount — contact us within 30 days of the charge at consulting@apexoranalytics.com and we will investigate and correct verified errors.
5Downtime is covered by service credits, not refunds
If an applicable SLA applies and we miss the uptime commitment, your remedy is the service credit described in the SLA. Service credits are applied to future invoices and are not paid as cash refunds.
6Chargebacks
If you believe a charge is wrong, contact us first — it’s faster. Filing a chargeback without contacting us may lead to suspension of the account while we resolve it.
7How to cancel
Cancel from your account settings, or email consulting@apexoranalytics.com and we will process it. We confirm cancellations by email.
Where local law gives you a non-waivable refund right, that right applies despite this policy.